Enterprise plans operate on a manual invoicing process. Most of the self-service actions described on this page, such as plan changes via the billing portal, do not apply. Please contact your account manager for any subscription-related inquiries.
### Stripe Billing Portal For Standard and Premium plans, all subscription management is handled securely through the Stripe Billing Portal. Company superadmins will always have access to a fresh, secure link to this portal from their **Plan Management** page in the dashboard. Through the portal, you can: - Update your company details (name, address, VAT ID). - Change or update your payment method. - Upgrade or downgrade your plan between Standard and Premium. - Cancel your subscription. > **WARNING** >If you downgrade from a Premium to a Standard plan, all features exclusive to Premium (like Teams and version history) will be disabled. Crucially, all prompts from all vaults, including private team vaults, will require a migration to be moved to your company's single **Default Vault**. This is because the Standard plan only supports one vault per company.
### Tenant Settings A company superadmin can configure the following tenant-wide settings: - **Is Individual**: Individual accounts can be transformed to multi-user accounts, but multi-user accounts cannot be changed back to individual. - **AI Enabled**: Toggle the AI Consultant feature for assisting with prompt creation and keyword generation. - **Suggestion Auto-approve**: When enabled, all suggestions from users are automatically approved and become the new official version of the prompt, bypassing the need for moderator approval. - **Pagination Per Page**: Set the default number of items (prompts, users, etc.) to display on list pages. ### Overdue Payments If a payment fails, the following automated process begins: 1. **Initial Failure**: After the first failed credit card charge, an email notification is sent to the company's designated billing email address (or the individual plan holder's email). 2. **View-Only Mode**: If the payment fails again and is overdue by **3 days**, the account enters a "view-only" mode. In this state, you can still access and copy your prompts, but you cannot create or edit any data. This mode is designed to allow you to save your work before cancellation. 3. **Disabled Mode**: If the payment is overdue by **7 days**, the account is disabled. Only the company superadmin can log in, and their access is restricted solely to the billing portal to update payment details. 4. **Permanent Deletion**: If the payment remains overdue for **90 days**, the entire tenant account and all associated data will be **permanently and irretrievably deleted**. This includes all users, teams, vaults, prompts, suggestions, history, and audit logs. - **Deletion Warnings**: Our system will send an email to the billing contact and all superadmins **14 days** before the scheduled deletion, and a final warning **7 days** before deletion. > **INFO** >If your subscription is canceled and you need more than 7 days to copy your prompts, you can get a 30-day window. To do this, a superadmin must log in, remove all other users from the tenant, and downgrade the plan to a single-user "Standard" plan. Once the payment of €9,90 is processed, you will have 30 days of full access to manage and export your data before the subscription expires again.