---
title: User Management
description: "Learn how to manage users, roles, and permissions within your PromptEasy tenant."
---

User management is a critical aspect of maintaining a secure and organized prompt library, especially for larger teams. This documentation outlines how permissions work and how to invite, edit, and remove users from your company's tenant.

> **INFO**
> User management features are only available for **multi-user** accounts. Individual accounts do not have these capabilities.

## The Role Hierarchy

PromptEasy employs a hierarchical permission system. This means that users can only manage other users who are at the same or a lower level than themselves. You can never affect users who have a higher role.

The roles are, from lowest to highest:
- **User**: The baseline role with no administrative privileges.
- **Moderator**: Can manage Users and other Moderators.
- **Admin**: Can manage Users, Moderators, and other Admins.
- **Superadmin**: Has full control over all users in the tenant.

## Inviting Users

Company Moderators and above can invite new users to the tenant. The key principle is that you can only assign a role up to your own level. For example, a Moderator can invite new Users and other Moderators, but cannot invite an Admin.

> **NOTE**
> #### Billing for New Users
>   Please be aware that each new user invited to your tenant will be counted as an active seat and will be reflected on your next invoice. However, our billing model is based on **active users**. If a user does not log in or perform any actions during a billing period, they will be considered inactive and you will not be charged for them for that period.

## Editing Users

You can edit users who are at your permission level or below. This includes changing their name, email address, and user level. You can also force a password reset or remove their Two-Factor Authentication (2FA) setup if they lose access to their device.

> **WARNING**
> #### You Cannot Edit Yourself
>   For security reasons, you cannot edit your own user account from the User Management interface. To change your own name, email, password, or manage your 2FA settings, you must use the "My Profile" section, which is accessible from the user menu in the top-right corner.

## Deleting Users

Deleting a user is a permanent action available to Moderators and above, following the same hierarchical rules. You can only delete users at or below your own permission level, and you cannot delete yourself.

> **DANGER**
> #### GDPR Compliance and Data Deletion
>   When a user is deleted, their personal data (name, email, etc.) is **permanently and irreversibly removed** from our systems in compliance with GDPR. In the audit logs, the user's name will be replaced with "Deleted User" to maintain the integrity of the historical record while respecting their right to be forgotten. Their past actions can still be tracked via their original User ID if necessary for security audits.